Scope
Pilot Sprint, 10 working days: 20 SKUs, 5 pages, 52-entry glossary.
What we found
Literal social-media phrases on PDPs, a returns note that read as evasive, US-centric ingredient naming.
What we delivered
Rewritten core store, signed-off glossary, launch checklist.
What the client kept
A glossary their in-house team now uses for every new product — and a repeatable checklist for the next market.